Customer Care Policies
Pricing
All ticket prices and membership dues are listed in Canadian dollars. If you are a US customer, your credit card company will automatically convert the funds from Canadian to US dollars and that information will appear on your statement.
HNW Cancellation, Refund, Return or Credit Policy
The annual Heritage Homes Tour runs regardless of weather. Our registration cancellation policy reflects the fact that we cannot recover our event expenses. We cannot provide refunds, returns or credits for cancellations or for non-attendance.
Shipping
All tickets guidebooks purchased online must be picked up at our designated location prior to starting the Homes Tour.
Ticket pick-up available in early May each year.
Benjamin Moore – Royal City Colours:
700 Twelfth Street, New Westminster | 604.521.5209
Hours of operation: M-F 7:30 am – 5:30 pm | Saturday 9 am – 5 pm | Sunday 11 am – 4 pm
Note: HNW will announce the location for day-of-event ticket guidebook pick up in mid-May.
Liability
New West Heritage cannot be held responsible for misadventure resulting from one’s participation in the Heritage Homes Tour. Individuals with health conditions and/or who use medication should consult their doctor before embarking on this walking tour, if there are concerns.
New West Heritage assumes no responsibility of liability for any injury, damages, loss to persons or property or for any cost or expenses arising from involvement with the tour. Participants knowingly acknowledge that by purchasing a ticket they do so voluntarily and entirely at their own risk. Participation in a walking tour is purely for informational and recreational purposes. Children under the age of 12 are not permitted on the Homes Tour. Children 12 years and up may attend provided a ticket guidebook has been purchased for each of them. They must be accompanied by a parent or guardian at all times.
Right of Refusal
New West Heritage reserves the right to refuse a participant, or remove from a home or the tour, any person it judges to be incapable of meeting the rigours and requirements of participating in the activities, or who it determines to detract from the enjoyment of the tour by others.
Privacy
We take your privacy seriously. Your personal information will not be used or disclosed for purposes other than those for which it was collected. We do not share personal information with third parties nor do we store any information about your visit to our website. We will not share your email addresses with anyone outside of HNW. We use EventBrite, a payment gateway, merchant account provider and online credit card processing service, to process our membership dues and event ticket sales. EventBrite’s policies can be found here: EventBrite & Canada Data Protection.
Linking and Republishing
We are not responsible for republished content from this website on other blogs or websites without our permission. All rights to images and articles on this website remain the property of their respective owners. Please notify us if you believe your material has been used here without proper credit or permission.
